911 Dispatcher
Job Title: 911 Dispatcher/Operations AnalystPosition Type: Contract (12 months, with possibility of extension)Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as neededLocation of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509Pay Rate: $25/hr – $29/hr (W2)Job ID: #171443Top Required Skills1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels2) Ability to work under pressure and make well thought out decisions3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)What soft skill requirements do you have (team fit and personality requirements)?• Strong communication skills both verbal and written• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teamsHigh Level Project Overview:High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.Preferred Years of Experience:• Nice to have hands on dispatch/operations center experienceEducation:• Minimum High School Diploma/GEDAre there any specific companies/industries you’d like to see in the candidate’s experience?• Prior utilities operations center experience or 911 operations center experience as an operations analystPreferred Interview Process Overview (High level):• Onsite/In Person Interview - 6 Question Interview with STAR formatAbout Us:Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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Skills:
Analysis Skills, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Diversity, Establish Priorities, Genetics, High School Diploma, Leadership, Multitasking, Operational Audit, Operational Support, Operations Processes, Power Outages, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, Writing Skills
IntelliPro Group Inc.
